The RACO Extranet is a platform designed to make the purchasing of products and services from RACO Industries easier for our repeat customers. RACO will manage the customer’s products, pricing and shipping locations. The customer will only need to log in with a RACO-assigned username and choose profile and enter an order from a predefined list of products. A “user account” can place an order, view pending orders, and view completed orders. A “Customer Admin” account can do all these actions and will also allow you to create and manage users.
To place an order, click on the “place an order” link and browse through the products you regularly order such as labels, ribbons, scanners and even technical support. You can even filter the types of products on the left to make it easier to find what you are looking for. Add those products to the shipping cart where you can adjust the quantity to how many you need.
The application will total up the cost, allow you to designate a PO number, add notes to the order, and choose your delivery option, ensure that the shipment is going to the correct location, and then submit the order.
You’ll receive a confirmation email that lets you know your Customer Service Rep received your order. Once the order is processed, you will receive another email to acknowledge the order has been entered into our ERP system.
For more information or to request a demonstration of the application, please contact RACO Product Specialist at 1-800-446-1991.