RACO offers various Service Contracts for on-site and depot repair and maintenance so you can select the service plan that best suits your business. Service Contracts offer a fixed cost that covers repairs, preventative maintenance, parts, and labor, and a guaranteed turnaround time for the length of the agreement. RACO Industries’ technicians maintain major manufacturers? certifications through continuous training and annual service seminars, and ensure that only brand new OEM parts are used during repairs. Service Contract benefits include:

Fixed cost of unlimited repairs, parts, and labor
Formulating your annual repair and maintenance budget is made all the easier when you know all of your costs up-front. By using a service contract, all expenses for repairs, parts, and labor are fixed for the length of the agreement, so you will never have to deal with the stress and financial strain of unexpected equipment problems.

Guaranteed Turnaround Time
Signing a Service Contract entitles you to higher priority repairs. Once we receive your equipment, your repair is automatically moved to the top of the service queue with a guaranteed 1-3 day turnaround time.

Two complimentary Preventive Maintenance Checks
During preventative maintenance checks, RACO technicians thoroughly clean and inspect your printer, helping you to get the most usage out of your equipment as possible while providing insight into which parts may soon be in need of repair before it becomes an issue. The result is a longer-lasting printer and less overall long-term repair cost.

?Hot Swap? options available
Loaner printers are typically available for use while your barcode or card printer is under repair, reducing your downtime and protecting your mission-critical tasks.