MAXIMIZE THE LIFE OF YOUR EQUIPMENT WITH A RACO SERVICE CONTRACT

RACO offers various Service Contracts for on-site and depot repair and maintenance for a variety of major manufacturers, so you can select the service plan that best suits your business. Service Contracts offer a fixed cost that covers repairs, preventative maintenance, parts, and labor, and a guaranteed turnaround time for the length of the agreement. RACO Industries’ technicians maintain major manufacturers’ certifications through continuous training and annual service seminars, and ensure that only brand new OEM parts are used during repairs.

 

Complete Care
  • Torn/worn keypads, lines, cracked display
  • Cracked/broken triggers, touchscreen, or digitizer
  • Broken housing assemblies, cracked windows
  • Incidental damage
  • Experienced Technicians
  • Support from personal technician

Depot 2-day Priority
  • Unlimited repairs + all parts and labor (Excluding print heads)
  • Standard return rate charges (UPS Ground) included in pricing
  • 48-hour turnaround time from receipt of printer
  • Free phone support
  • Only new OEM parts and print heads used

On-Site Service
  • Unlimited repairs + parts and labor (Excluding print heads)
  • All non-consumable parts (excludes print heads)
  • On-site response with parts “in-hand” + Two FREE preventative maintenance checks
  • Free phone support
  • Only new OEM parts and print heads used

OneCare Essential (SSE)
  • Help desk M-F 8am-5pm (local times)
  • Software support
  • 3-day turnaround from when unit arrives
  • Comprehensive coverage
  • Device diagnostics for mobile computers
  • User assessment

OneCare Essential – Renewal
  • Help desk M-F 8am-5pm (local times)
  • Software support
  • 3-day turnaround from when unit arrives
  • Comprehensive coverage
  • Device diagnostics for mobile computers
  • User assessment

OneCare Select (SSS)
  • Help desk support 24/7
  • Software support
  • Same-day shipment of replacement device
  • Comprehensive coverage
  • Device diagnostics for mobile computers
  • User assessment

OneCare Premier (SSP)
  • Dedicated
  • Software support
  • Same-day shipping
  • Comprehensive coverage
  • Advance diagnostics and triage
  • Customer User Assessment

OneCare Service Center Essential (SCE)
  • Help desk M-F 8am-5pm (local times)
  • Software support
  • 3-day turnaround from when unit arrives
  • Device diagnostics for mobile computers
  • User Assessment

OneCare Service Center Essential (SCEComp)
  • Help desk M-F 8am-5pm (local times)
  • Software support
  • 3-day turnaround from when unit arrives
  • Comprehensive coverage
  • Device diagnostics for mobile computers
  • User Assessment

Full Comprehensive Repair Service – 5-Day
  • Help Desk M-F 8am – 5pm (local times)
  • Software support
  • 5-Day Repair Time
  • Full Comprehensive Coverage
  • Excludes: Damages due to inadequate customer-provided transit
  • Excludes: damages to the extent that the Product Serial Number is no longer visible
  • Does not include Print Head replacement

Full Comprehensive Repair Service – 2-Day
  • Help Desk M-F 8am – 5pm (local times)
  • Software support
  • 2-Day Repair Time
  • Full Comprehensive Coverage
  • Excludes: Damages due to inadequate customer-provided transit
  • Excludes: damages to the extent that the Product Serial Number is no longer visible
  • Does not include Print Head replacement

Full Comprehensive Repair Service w/ Adv Exch
  • Help Desk M-F 8am – 5pm (local times)
  • Software support
  • Next Business Day Replacement
  • Full Comprehensive Coverage
  • Excludes: Damages due to inadequate customer-provided transit
  • Excludes: damages to the extent that the Product Serial Number is no longer visible
  • Does not include Print Head replacement

Limited Comprehensive Repair Service – 5-Day
  • Help Desk M-F 8am – 5pm (local times)
  • Software support
  • 5-Day Repair Time
  • Limited Comprehensive Coverage
  • Excludes: Damages due to inadequate customer-provided transit
  • Excludes damage that is beyond economical repair
  • Does not include Print Head replacement

Limited Comprehensive Repair Service – 2-Day
  • Help Desk M-F 8am – 5pm (local times)
  • Software support
  • 2-Day Repair Time
  • Limited Comprehensive Coverage
  • Excludes: Damages due to inadequate customer-provided transit
  • Excludes damage that is beyond economical repair
  • Does not include Print Head replacement

Limited Comprehensive Repair Service w/ Adv Exch
  • Help Desk M-F 8am – 5pm (local times)
  • Software support
  • Next Business Day Replacement
  • Limited Comprehensive Coverage
  • Excludes: Damages due to inadequate customer-provided transit
  • Excludes damage that is beyond economical repair
  • Does not include Print Head replacement

Wear & Tear Repair Service – 5-Day
  • Help Desk M-F 8am – 5pm (local times)
  • Software support
  • 5-Day Repair Time

Wear & Tear Repair Service – 2-Day
  • Help Desk M-F 8am – 5pm (local times)
  • Software support
  • 2-Day Repair Time

Wear & Tear Repair Service w/ Adv Exch
  • Help Desk M-F 8am – 5pm (local times)
  • Software support
  • Advance Exchange

 

Wear & Tear Repair Service On-Site
  • Help Desk M-F 8am – 5pm (local times)
  • Software support
  • On-Site Service

Extended Warranty
  • Covers failures as a result of normal wear and tear (not abuse)
  • Covers Firmware Upgrades
  • 4 Bus Day Turnaround, excluding transit (when RMA is marked on outside of box)
  • Standard return freight included (FedEx ground)

Extended Warranty Plus
  • Covers failures as a result of normal wear and tear
  • Covers failures or external components regardless of fault
  • Covers Firmware Upgrades
  • 4 Bus Day turnaround, excluding transit, (When RMA is marked on outside of box)
  • Standard return freight included (FedEx ground)

Maintenance Agreement
  • Covers failures as a result of normal wear and tear (not abuse)
  • Covers Firmware Upgrades
  • 4 Bus Day Turnaround, excluding transit (when RMA is marked on outside of box)
  • Standard return freight included (FedEx ground)

Maintenance Agreement Plus
  • Covers failures as a result of normal wear and tear
  • Covers failures or external components regardless of fault
  • Covers Firmware Upgrades
  • 4 Bus Day turnaround, excluding transit, (When RMA is marked on outside of box)
  • Standard return freight included (FedEx ground)

Ease of Care – 5-Day
  • Covers normal wear and tear
  • 5 business day turnaround time

Ease of Care – 2-Day
  • Covers normal wear and tear, and accidental damages
  • 2 business day turnaround time
  • Includes express shipment

Ease of Care – Overnight
  • Covers normal wear and tear, and accidental damages
  • Overnight replacement
  • Includes shipment both ways

Contact RACO Contracts Management to learn more about these service contracts, or others that may not be currently listed.