Do you have questions? We've got answers! Check out our FAQs for answers to the most commonly-asked questions regarding the services and technological specialties of each of our brands.

If you would like to choose another method of payment for your purchase, please call a customer service representative at 1-800-446-1991 and we will be happy to assist you with setting up terms or choosing another payment option.

If you would like us to process your credit card but do not want to enter the information online, please call a customer service representative at 1-800-446-1991 and we will be happy to assist you with processing your order.

If you would like to choose another method of shipping for your purchase, please call a customer service representative at 1-800-446-1991 and we will be happy to assist you with expediting your order.

All online orders ship ground at no charge to the customer. If you would like to choose another method of shipping for your purchase, please call a customer service representative at 1-800-446-1991 and we will be happy to assist you with expediting your order and using your Shipping Account number.

We currently charge tax in the following states: CO, IL, IN, KY, MI, NY, OH, OK, TX, VA.  If your purchase is tax exempt, please call a customer service representative at 1-800-446-1991 and we will be happy to assist you with setting up your account as tax exempt.  You will be required to provide a hard copy of your tax exempt certificate.

If you already placed your order, we will be happy to credit the tax once your tax exempt certificate is received.

Typically, once the card design has been sent to the printer, the printer will then use a special heating process to transfer color from the ink ribbon onto the plastic PVC card.

In order to fully utilize gift cards or loyalty cards with technological capabilities (i.e. magnetic stripes, smart chips, or RFID), you will need to establish a Point-of-Sale (POS) system for your business so that the data encoded within the card can be matched up to information in your company?s database. RACO representatives are fully prepared to assist in setting up an on-site POS system and/or wireless/LAN infrastructure to allow you to take advantage of the benefits of card technology.

In order to produce your own cards, you will need a card printer, media (blank cards, ink ribbon, etc.), and design software that you will use to create the look of your cards. If you intend to make gift cards, loyalty cards, or any other type of card that uses a magnetic stripe or smart chip, you will need to make sure that it can be integrated into your business?s POS system. If you are not sure which equipment, supplies, or software will serve you best, RACO Card experts will be happy to help you pick out the right products for your specific needs.

Of course! If you need only a limited number of cards or do not possess the resources or expertise to run your own in-house card solution, feel free to contact a RACO Card representative with your ideas. We will be happy to assist you in crafting a card solution to fit the scale and objectives of your project.

RACO Card specializes in student, employee, and government ID cards, gift and loyalty cards, event management and visitor badges, logical access credentials, time & attendance cards, and more. Depending on the desired application, the cards can range in size from small key fobs, to traditional ?wallet-size? cards, and even large-sized guest and visitor identification tags and badges intended to be easily spotted by event staff.

Yes. Our card solutions provide options for durability-increasing laminates ? with or without holograms ? that are very helpful for cards that are going to be swiped frequently or are going to be used in harsh environments. We also offer lanyards and sleeves that make carrying and displaying cards easy

RACO Card representatives can be reached by phone Monday through Friday between the hours of 8:00 AM and 5:00 PM (EST) at the following toll-free number: 1-866-940-7226.

GPS stands for Global Positioning System, a satellite-based navigation network that provides location and time information to nearly anywhere in the world. The technology itself is remarkably sophisticated, but the concept is simple:

When a vehicle, asset, or individual is equipped with a GPS tracking device, its location, movements, environment, and behaviors are collected and communicated to Earth-orbiting satellites, all via a cellular network.

Once collected, all of this data is transmitted over the cellular network to RACO GPS?s data center, where we gather and process it on our secure servers.

We convert the transmitted latitude and longitude data into clearly readable addresses and locations, translating it into useful information that we then deliver to your computer or mobile device.

Since this entire process takes place over the course of mere seconds, you can use the information you receive about your vehicles, assets, or employees to make real-time decisions, maximize efficiency and service, and reduce downtime.

GPS tracking is used by a huge variety of different businesses that want to track the status and location of their workers, inventory, and assets. By doing so, it is much easier to verify that the right people and things are where they are supposed to be and when they are supposed to be there, adding extra efficiency to your workflow.

BATTERY LIFE: Enabling GPS on your phone typically decreases the battery life by about 50%. This means the phone will need to be recharged twice as often in order to monitor the device for the full day.

TAMPERING: With a GPS-enabled cell phone, the person responsible for carrying the phone is also responsible for ensuring the phone can get a good signal at all times. At times, the java applet running the GPS software on the phone can be turned off, or the cell phone could be placed in a container that blocks the signal.

COST: GPS-enabled phones require a minimum monthly voice plan, a data plan, plus monthly tracking services. These expenses do not exist with a standalone GPS device.

Most adopters of a GPS tracking solution will see a roughly 10%-15% reduction in fuel costs. This reduction is mostly due to the optimization of the routes of your drivers, as well as the more fuel-efficient driving behaviors that emerge when employees know that their company vehicles are being tracked.

Yes. As with all “real-time” GPS tracking applications, the time it takes for your location information to travel through the wireless network and back to your GPS device only takes a few seconds, and so the amount of lag you experience is minimal. RACO allows you to “ping” your devices as frequently as once every minute.

Yes. Both devices can be utilized as a tracking device and the information will be available on our platform.

No. Because our software is entirely web-based, you will be able to use the full software experience as long as your computer is equipped with a compatible web-browser.

This also means your monthly fee includes all new updates, functions, and hosting fees. You will never have to pay for software updates any time we introduce new features to the platform.

Not necessarily. Depending on your needs, you may be able to connect the GPS device via the OBD II connection in your vehicle or through the cigarette lighter adapter.

Because we support a wide variety of devices, there is usually no need to purchase new hardware if you decide to switch to RACO GPS tracking service. If the devices you have already deployed are supported, we can simply update the software on the device to work with our system.

Our service contracts typically last between 12 and 36 months.

A barcode is a visual pattern that uses a combination of alternating black and white bars of various widths and sizes (commonly called ?elements?) to represent specific strings of text. Changing the sequence of elements translates the pattern into different strings of text, and vice versa. A barcode scanner can then read this pattern and convert it into plain text that can be displayed on a screen and read by humans as normal.

A 1D (linear) code is the most common type of barcode and resembles a series of black and white vertical stripes. The information in the code is organized from left to right and can be read by most barcode scanners. Several variations of 1D barcodes exist, with some able to encode only numbers while others can encode letters or special keyboard characters.

2D barcodes are more complex, as the information within them is represented by both vertical and horizontal patterns, the most common example being rectangular QR codes that can be read by the cameras on most smart phones and mobile devices. 2D barcodes are capable of containing more information than a 1D code while using less space, but require a 2D barcode scanner with imaging capabilities to be read properly.

The amount of characters that can be contained within a barcode depends on the specific barcode type being used. That said, 1D barcodes can contain up to two dozen or so characters, while 2D barcodes can contain hundreds or thousands. However, it is important to remember that as the amount of information in the barcode increases, the bigger it will become. This is especially true of 1D barcodes because the information can only be read in a straight horizontal line.

Barcodes can come in a wide range of sizes, with some 2D codes going as small as a 1/8th inch square. Generally speaking, however, the smaller a code becomes, the more difficult it is to read. Smaller barcodes limit the amount of characters you can use and are required to be printed at high resolutions to ensure that they will be readable by a scanner or imager.

Direct thermal (DT) is a printing process through which a series of heated pins is applied to a label coated in a heat-sensitive layer, burning images and text onto the surface of the label. As such, DT labeling does not require the use of ribbons or ink to print. With thermal transfer, ink from the ribbon is transferred to the label using heat. Direct thermal printing is an easier, lower-cost method of creating labels for temporary applications, but will fade over time and is not very effective in high-temperature environments due to its sensitivity to heat. Thermal transfer printing is a slightly more technical process, but provides a more permanent solution that does not easily fade.

DPI stands for ?dots per inch? and is used as a measure of a printer’s resolution. A higher DPI means that the print will contain a higher density of printed dots, and will therefore result in a finer, cleaner print. Prints that are small in size will be readable at smaller resolutions, while larger prints require a higher DPI to retain their clarity and readability.

Once you have acquired the right barcode label printer and media for your needs, you will need barcode label design software to create and print a label. You will then be able to arrange your barcodes, images, and text and send the resulting design to your label printer.

RACO also offers a web-based Barcode Generator tool that you can use to create barcodes free of charge, which can be used for your labels.