Do you have questions? We've got answers! Check out our FAQs for answers to the most commonly-asked questions regarding the services and technological specialties of each of our brands.

GPS stands for Global Positioning System, a satellite-based navigation network that provides location and time information to nearly anywhere in the world. The technology itself is remarkably sophisticated, but the concept is simple:

When a vehicle, asset, or individual is equipped with a GPS tracking device, its location, movements, environment, and behaviors are collected and communicated to Earth-orbiting satellites, all via a cellular network.

Once collected, all of this data is transmitted over the cellular network to RACO GPS?s data center, where we gather and process it on our secure servers.

We convert the transmitted latitude and longitude data into clearly readable addresses and locations, translating it into useful information that we then deliver to your computer or mobile device.

Since this entire process takes place over the course of mere seconds, you can use the information you receive about your vehicles, assets, or employees to make real-time decisions, maximize efficiency and service, and reduce downtime.

GPS tracking is used by a huge variety of different businesses that want to track the status and location of their workers, inventory, and assets. By doing so, it is much easier to verify that the right people and things are where they are supposed to be and when they are supposed to be there, adding extra efficiency to your workflow.

BATTERY LIFE: Enabling GPS on your phone typically decreases the battery life by about 50%. This means the phone will need to be recharged twice as often in order to monitor the device for the full day.

TAMPERING: With a GPS-enabled cell phone, the person responsible for carrying the phone is also responsible for ensuring the phone can get a good signal at all times. At times, the java applet running the GPS software on the phone can be turned off, or the cell phone could be placed in a container that blocks the signal.

COST: GPS-enabled phones require a minimum monthly voice plan, a data plan, plus monthly tracking services. These expenses do not exist with a standalone GPS device.

Most adopters of a GPS tracking solution will see a roughly 10%-15% reduction in fuel costs. This reduction is mostly due to the optimization of the routes of your drivers, as well as the more fuel-efficient driving behaviors that emerge when employees know that their company vehicles are being tracked.

Yes. As with all “real-time” GPS tracking applications, the time it takes for your location information to travel through the wireless network and back to your GPS device only takes a few seconds, and so the amount of lag you experience is minimal. RACO allows you to “ping” your devices as frequently as once every minute.

Yes. Both devices can be utilized as a tracking device and the information will be available on our platform.

Not necessarily. Depending on your needs, you may be able to connect the GPS device via the OBD II connection in your vehicle or through the cigarette lighter adapter.

Because we support a wide variety of devices, there is usually no need to purchase new hardware if you decide to switch to RACO GPS tracking service. If the devices you have already deployed are supported, we can simply update the software on the device to work with our system.

Our service contracts typically last between 12 and 36 months.