Here at RACO, we believe that great people are the most critical factor to the success of our company.
RACO is fortunate enough to have a highly knowledgeable and experienced customer support team, and we invest a great deal in them by making sure that they have the latest product and application training as well as up-to-date certifications from our vendor partners and other professional associations. When coupled with our low employee turnover rate — with each of our support team members boasting an average of 8 years of experience with the company — our approach translates to consistently excellent support for both customers and vendors.
See below to discover all the ways in which we at RACO can serve you best.
Product Services – Depot repair, equipment maintenance, and custom label and card printing to help you get the most out of your products.
Application Services – Services designed to help manage your deployed mobile devices, as well as the data used in their communication and applications.
Professional Services – Practical, cost-effective services designed to make sure that your mobile data collection and wireless technologies meet the needs of your unique business objectives.
Service Coverage – Service Contracts offer a fixed cost that covers repairs, preventative maintenance, parts, and labor, and a guaranteed turnaround time for the length of the agreement.
We at RACO are committed to your satisfaction, so we make sure that every customer speaks with a live person immediately, each time they call. Customers never have to suffer through a frustrating automated system before talking to a customer service or sales representative.