Why Choose a Career at RACO?

At RACO Industries, we promote a work environment that is both team-oriented and respectful of your individuality. Our continued success is dependent upon all RACO team members combining their individual talents and unique personalities to work toward our common goals: providing excellent service, building long-lasting relationships with our customers, and maintaining our position as an industry-leading organization.

Is RACO right for you?

Our mission is to help our customers to work smarter and more efficiently when it comes to managing the challenges of their business, providing data management solutions such as barcoding technology, ID cards, security access, GPS tracking, and field mobility. The knowledgeable and experienced team members at RACO are passionate, goal-oriented, and responsible for continuous improvement to the processes and systems that have allowed us to function at our peak potential for nearly three decades. We believe that each new team member brings something unique to the table, raising the bar of our potential with every new hire. Being leaders in all that we do, we also understand the importance of achieving the balance between recognizing the responsibility of each individual team member in making RACO flourish, and fostering an environment where all employees achieve parity between their work and personal lives.

Listed below are our current career opportunities:

About the HR Manager:

This role leads the daily HR efforts for our company.  The role is a balance of task-driven activities and big impact initiatives.  The HR Manager will lead recruiting efforts, manage payroll and benefits administration for the entire company, guide employee relations and handle all compliance responsibilities.  This is a fantastic opportunity for individuals with 3-5 years of HR generalist experience or for astute Senior HR Coordinators looking to advance their careers.

 

About the Responsibilities of the HR Manager:

This collaborative professional will diligently perform the following responsibilities:

  • Partner with internal hiring managers to fulfill all required steps for the recruitment and hiring processes for the company including: sourcing of candidates, scoring resumes, conducting phone and onsite interviews and completing hiring paperwork, orientation and onboarding.
  • Ensure regulatory and safety compliance requirements are met and timely
  • Administer and process payroll and employee data changes
  • Own, lead and continuously improve the benefits enrollment process and annual open enrollment process
  • Oversee terminations and exit interview metrics
  • Engage in daily employee relations activities
  • Perform the role of internal employment law subject matter expert

More About You, our ideal candidate:

  • Your model approach to your role is to demonstrate resourcefulness in driving cross-functional improvements and influencing without authority.
  • Your professionalism, combined with a modest personal humility and optimism, define your character.
  • With a bias for action and drive for results, you will lead by example with a high-energy enthusiasm.
  • Your track record is that of an organized achiever and you possess a tremendous attention to detail.
  • You are comfortable proactively engaging with all levels of the organization.
  • You will demonstrate strong initiative and desire future opportunities in a leadership role.

We seek someone who is as serious about our customers and our business, as they are about their own career and profession. We are looking for the individual who cherishes their reputation and credibility and who respects the responsibility that comes along with this role.

 

Required skills and experiences:

  • Our HR Manager will demonstrate exceptional speaking, listening and writing skills.  She/he will possess an advanced knowledge and prior use of payroll services (ADP, Paycor, etc.), candidate sourcing tools and techniques (LinkedIn, etc.), and consider themselves an above average user of Word, PowerPoint and Excel.
  • Individuals who have obtained SHRM Certifications such as PHR are desired.  Prior HR experience with a distributor-type of organization with at least 50 employees and $20 million in annual sales is also desired.
  • Prior involvement in recruiting for these roles:  sales and administrative staff, IT and software developers in a high-growth environment is essential.  Involvement in annual benefits enrollment processes for at least 2 consecutive years is preferred. Applicants should have prior involvement in or responsibility for at least 5 of the following: Recruiting, Payroll, Compensation, Benefits, 401K, Employment Law, Safety/OHSA, HR Policies, HR M&A Due Diligence.
  • This dedicated professional must have a bachelor’s degree, preferably with a major in business or psychology.  SHRM, GCHRA or other HR forum membership will be viewed favorably.

 

The HR Manager will be based in Blue Ash, Ohio and report directly to the VP of Customer Experience.

If you are excited about this opportunity and the skills and experience sections describe you, please visit our ad on Indeed.com or use the link below to respond with a narrative letter that details your qualifications and your personal interpretation of “fit for this role.”

Our offer includes:  at or above market compensation and a comprehensive benefits package that includes healthcare, dental, vision, and life insurances, HSA spending accounts, PTO package, 401k with company match.

Please apply by sending a résumé and cover letter to hr@racoindustries.com, or by using the button on the right.

About the RACO Industries Full Stack Developer role:

RACO Industries is focused on growth and new opportunities. The Full Stack Developer will lead the development of the strategy for our entire portfolio of digital customer-facing tools. This newly created role is vital to helping us succeed in both the short and long-term. To be successful in this role, we require a team-player who demonstrates a resourceful and innovative style and brings creative ideas to the team.  Our team needs a collaborative performer who is accountable, approachable and influential to teammates.  You must possess a desire to learn, an orientation towards personal and professional growth, and be customer-centered at all times.  This is a fantastic role if you aspire to make a tremendous impact and join a truly special culture.  Other core values you will possess include high character qualities such as integrity, honesty, and respectfulness.

About the Full Stack Developer responsibilities: 

  • Maintain and enhance the existing e-commerce platform
  • Collaborate with the marketing team regarding website performance and analysis
  • Integrate data from backend services and databases; specifically utilizing vendor data feeds and Magento
  • Identify and recommend improvements for data flow and accuracy
  • Contribute towards website design and UI functionality
  • Inventory website components and lead the development of our 12-18 month strategy for all digital customer-facing tools
  • Optimize the overall functionality of the entire customer-facing digital portfolio
  • Ensure the synthesis of the digital tools with our brand
  • Build a cohesive and enjoyable user experience with our digital tools
  • More About You:

Required skills and experiences:

  • Experience working on or with a B2B marketing team
  • E-Commerce development experience and working with Etilize
  • 5 years of progressive technical experience
  • Prior experience utilizing Magento or comparable e-commerce platform, WordPress and SQL Server
  • Prior work experience has focused on backend integration
  • Demonstrated effectiveness in collaboration efforts
  • Past responsibilities show a career growth progression pattern
  • Clear, concise oral and written communication skills

Preferred skills and experience include:

  • Full Stack Development background
  • Bachelor of Science Degree
  • Current title:  Developer, Software Developer, web developer, marketing developer
  • Proficient with Java-Script
  • Portfolio available
  • Previous employment with smaller, privately held, technology company that operates as a reseller/distributor of products
  • Resides 25 miles or less from RACO

If you are excited about this opportunity and the skills and experience sections describe you, please visit our ad on Indeed.com and respond with a narrative letter that details your qualifications and your personal interpretation of fit for this role.

Our offer includes:  at or above market compensation and a comprehensive benefits package that includes healthcare, dental, vision, and life insurances, HSA spending accounts, PTO package, 401k with company match.

Please apply by sending a résumé and cover letter to hr@racoindustries.com, or by using the button on the right.

Now Hiring for a Customer Management Representative Role:

The Customer Management Representative (CMR) is the first touch point for our customers, making this an essential role at RACO. The CMR is responsible for ensuring that customers’ needs are met in a timely and friendly manner by filtering calls to the appropriate resources. With the ability to multi-task throughout the work day, the CMR Team works very closely together to get the job done.

This role focuses on servicing our customers first and foremost, with other duties throughout the work day. The CMR manages the phone lines, emails, web chats, and assists with order processing overflow. If you are interested in working on this great team, keep reading….

Are you the right fit for our Customer Management Representative Opportunity?

The answer is YES if this describes you:

  • Interested in the “variety of the day”
  • Interested in being culturally-involved at work
  • Excited about working on a close-knit and transparent team
  • Excited about and welcomes the challenge
  • Solves problems creatively and quickly
  • Looking to build a career and demonstrates a potential for future growth within the team

Other core competencies that describe you include: eager, team player, accountable, confident, detailed, organized, level-headed, resourceful, available, energetic, a non-smoker, and have high character qualities such as integrity, honesty, and respectfulness.

More about the Responsibilities of the Customer Management Representative ….

  • Must love being on the phone assisting and directing calls to others in the company
  • Must be a good gate keeper and be able to determine soliciting calls from genuine RACO business calls
  • Must have a pleasant phone personality in any circumstances you encounter
  • Must be able to overcome heavy dialect, frustrated callers, pushy callers, etc.
  • Must be able to concentrate and focus on work with distractions and multiple conversations going on around you
  • Must possess a “can do” positive outlook
  • Ability to reprioritize all day long

Preferred skills and experience include:

  • Experience covering a wide variety of work in a usual day
  • Experience with multiple portals, vendor/cheat sheets, instructions/procedures for reference
  • Ability to work in close proximity to your neighbor  – no walls, open work area
  • Experience in a B2B office environment
  • Experience on high–trust teams
  • Proficient with CRM
  • Experience with working on multiple monitors

If you are still reading and are interested in applying for the position, please respond via e-mail with a narrative cover letter that details your unique qualifications and your personal interpretation of why you are fit for this role. We hope to hear from YOU!

Our offer includes: at or above market compensation and a comprehensive benefits package that includes healthcare, dental, vision, and life insurances, HSA spending accounts, PTO package, 401k with company match.

Please apply by sending a résumé and cover letter to hr@racoindustries.com, or by using the button on the right.

Our business is growing and we are looking to add successful and hardworking senior account managers to our team. A successful senior account manager is one who proactively works with our customers to assess and provide solutions utilizing their broad industry knowledge. The ability to build strong relationships with key decision makers is the cornerstone of success for our senior account managers.

The core competencies that are required for this role include: resourcefulness, availability, determination, and optimism.

 

Desired skills and experience include:

  • Proficient use of Microsoft CRM or other customer relationship management tool
  • A proven history of building relationships and sales growth throughout career
  • Previous experience selling data management technology products
  • Excellent written, verbal, and auditory communication skills
  • Competitive and driven to succeed in a sales environment

 

Our offer includes: uncapped commission structure and a comprehensive benefits package that includes healthcare, dental, vision, and life insurances, HSA spending accounts, PTO package, 401k with company match. We will provide systems and product training as well as full internal sales support and technical resources. For motivated individuals, this role offers very a high income potential.

 

Specialties:  Data efficiency products such as warehouse and inventory management, barcode, scanning, data collection, POS, RFID, wireless, stock management, asset tracking, ID and security management, GPS tracking

Qualified applicants may apply by sending us a résumé using the button on the right.

 

See what the RACO team has to say about the work they do each day:

 

“At RACO, we welcome new faces and look forward to learning from the past experiences of our new hires to make our company better for our future.”

— Amy Reddy, GM & VP Business Operations

“I believe that a sale is not something you pursue; it’s what happens to you while you are immersed in serving your customer.”

— Tonya Donaldson, Sr. Account Manager

“I love working for RACO because we are a team. Not simply because we work together, but because we respect, trust, and care for each other. Our customer service team has a leader — not a boss — who inspires enthusiasm and recognizes that each person is valuable and unique. She builds us up because leadership is action, not position!”

— Jennifer Wilson, Customer Service Representative

“One thing about RACO is I’ve never dreaded coming to work. Every day is different: new problems to solve, new people to help. Not many people love their job, but I’m one of the lucky few.”

— David See, Sr. Account Manager

“Since joining the team at RACO Card Solutions in 2009, I have discovered why we are so successful. At RACO Card Solutions, we don’t just move boxes. We are customer-focused and driven to know more about Identification and Credentialing than anyone in the market. We also work closely with our clients to find solutions to meet their unique credentialing needs.”

— Luke Spencer, Sales

“‘Extraordinary Excellence’ is our mission. Our team is our strength, and we’re determined to GROW!”

— Lynette Williams, Customer Management