Why Choose a Career at RACO?

At RACO Industries, we promote a work environment that is both team-oriented and respectful of your individuality. Our continued success is dependent upon all RACO team members combining their individual talents and unique personalities to work toward our common goals: providing excellent service, building long-lasting relationships with our customers, and maintaining our position as an industry-leading organization.

Location and Facilities

Conveniently located in the center of the Greater Cincinnati, Northern Kentucky region we offer an easy commute and free parking. We recently moved into to a newly renovated space for our employees to enjoy! Our onsite Café and outdoor eating area provides a relaxing space for employees to use during their breaks or lunch hour. We provide free lunch and healthy snack options on a daily basis.

Wellness is an important priority for us. We have an onsite, air-conditioned fitness room for employee use before or after work or during breaks. Monthly one-to-one access to our onsite wellness coach is included in our benefits package. Our Good Life Committee meets regularly to bring fresh ideas to the table to preserve this positive atmosphere.

To succeed in a growth environment we’re looking for energetic, inspired team members who thrive on challenge and confident in their skill mastery. Our work environment is relaxed, yet professional and warm. We promote an open sharing of ideas, collaboration, and recognition of strong performance.

 

The RACO Way

raco way icons

We are passionate about our work environment. The health of our organization’s culture allows us to provide a superior customer experience that translates into success for our business. Our company is a living, breathing organism with a distinct personality. We express this personality through the core values which define our culture. Each new addition to our team will live and breathe these values which we call The RACO Way.

  • What’s Next?
  • Every Interaction is an Opportunity
  • We Got This

“What’s Next…” is the question we keep asking. It describes the feeling of anticipation we share as something new and exciting is about to happen. It’s about imagining the future, always improving. We are inspired, idealistic and entrepreneurial. If we don’t step forward, we’ll always be in the same place. There are no bystanders at RACO.

“Every Interaction is an Opportunity” is about how we treat others. It applies to anyone or anything: customers, vendors, co-workers, people we meet, what we read. We use it to identify our next loyal customer, our next great employee, or our next innovation. We’re all sales people. We’re all recruiters. We’re all learning. It requires awareness, showing respect and the ability to build trust.

“We Got This” means we get the work done. We take ownership. No passing it off and no excuses. It defines our work ethic. Resilient and resourceful, we will find a solution and make it happen. “We Got This” captures our casual, unpretentious, humble personality. A little quirky, but very human and very RACO.

The RACO Way collectively represents a set of beliefs that act as the glue holding us together as we grow, evolve, and adapt to competitive challenges.  We express our personality through The RACO Way which defines our culture.

Do you connect with The RACO Way? If so, read on.

Is RACO right for you?

Our mission is to help our customers to work smarter and more efficiently when it comes to managing the challenges of their business, providing data management solutions such as barcoding technology, ID cards, security access, GPS tracking, and field mobility. The knowledgeable and experienced team members at RACO are passionate, goal-oriented, and responsible for continuous improvement to the processes and systems that have allowed us to function at our peak potential for nearly three decades. We believe that each new team member brings something unique to the table, raising the bar of our potential with every new hire. Being leaders in all that we do, we also understand the importance of achieving the balance between recognizing the responsibility of each individual team member in making RACO flourish, and fostering an environment where all employees achieve parity between their work and personal lives.

Listed below are our current career opportunities:

About the Label Press Operator:

The label press operator role is one of four members of our label plant team. The operator will possess a combination of knowledge, skill, and abilities to carry out work activities related to the operation of the flexographic label printing press. This role operates during our normal business operation schedule of M-F 8a-5p, or a slightly modified 1st shift schedule based on our customers’ needs.

The Responsibilities of Label Press Operator:

  • Set up, adjust, maintain and operate a Mark Andy 10″ – 13″ flexographic press
  • Installs Anilox rollers, plates, inks and dies into proper stations, making necessary adjustments to maintain quality of production.
  • Ensures that assigned equipment is properly maintained and in safe operating condition.
  • Understands all the documents related to the printing process and adheres to specification requirements.
  • Ability to run press and assist press set-up, run, and clean-up – ability to do all duties described plus regular requirements of safely lifting, pushing, pulling up to 50 lbs., 20+ feet in distance regularly; 75 lbs.+ occasionally
  • Ability to work with water-based ink, solvents, and various print-shop chemicals
  • Proven ability to understand and operate roll lifts, press equipment, and operate in a safe manner
  • Notifies Supervision of needed repairs and replacement parts.
  • Delivers finished material to finished goods areas as required

More about you, our ideal candidate:

  • Your model approach to your role is to utilize your technical and communication skills in ways that are beneficial to our customers and our commitment to them. Your strengths will include a strong attention to detail and proficiency in these areas:
  • Great communication skills shown through your interaction with others (verbally and written form)
  • Ability to read and understand a job ticket
  • Ability to read a ruler and understand measurements (able to pass a ruler test)
  • Ability correctable to 20/20 (able to pass an eye test)
  • Ability to differentiate colors (able to pass a color test)
  • Ability to input data in the computer
  • Self-motivated with the ability to stay focused and follow instructions
  • Ability to stand for long periods of time (up to 12 hours/day)
  • Must be able to relate to, work with, and influence as needed, people at all levels of the organization
  • Assertive and solution-focused
  • Ability to prioritize, multi-task, and work in a fast-paced environment
  • Positive attitude, team player

Required skills and experience for a Flexo Label Press Operator

  • Ability to work 1st shift, Monday through Friday during normal business hours of 8a-5p or slightly adjusted hours based on our customer needs
  • 1-3 years *FLEXO PRINTING* related experience running 1- 4 color labels.
  • Ability to mix and match colors, and mount plates.
  • Install tooling, print cylinders, inks, register job, trouble shoot problems, etc.
  • Able to run a job from start to finish.
  • Assist with slitting, rewinding and packaging finished goods as needed
  • Minimum – High School Diploma or GED.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions & procedure manuals.
  • Must be able to demonstrate mechanical aptitude through prior work experience.
  • Ability to perform basic math including addition, subtraction, multiplication and division.
  • Must be able to maintain good attendance and flexible and willing to work overtime, as needed.

We seek individuals who are as serious about our customers and our business as they are about their own career and profession. We are looking for the individual who cherishes their reputation, credibility and the responsibility that comes along with this role.

If you are excited about this opportunity and the skills and experience sections describe you, please visit our ad on www.racoindustries.com and respond with a detailed resume to hr@racoindustries.com.

Our offer includes: at or above market compensation and a comprehensive benefits package that includes healthcare, dental, vision, and life insurances, HSA spending accounts, PTO package, 401k with company match.

Please apply by sending a résumé to hr@racoindustries.com, or by using the button on the right.

Technical Support Representative

Are you the right fit for our Technical Support Representative opportunity?

The answer is YES if this describes you:

  • Creative thinker and problem solver. Loves MacGyver.
  • Interested and curious about GPS solutions, including testing and configuration
  • Excited about working in a hands-on, technical environment
  • Possesses a mathematical and engineering mindset
  • Demonstrates an outgoing personality towards current or potential new customers
  • Looking to build a career and opportunity to demonstrate potential for future growth
  • Reading about “The RACO Way” gave you goosebumps about the possibility of joining our team

The high-character qualities of integrity, honesty and respectfulness are not optional at RACO.  Your friends would also describe you as… fun, eager, team player, self-motivated, confident, detailed, organized, level-headed, resourceful, available, energetic, and a non-smoker.

About the Technical Support Representative:

The Technical Support Rep position is a customer-facing role where you must efficiently communicate and provide a positive experience to our business partners. The Technical Support Rep will possess a combination of knowledge, skill, and ability to carry out work activities related to the operation of technology, specifically within the GPS tracking platform.

Essential Duties and Responsibilities:

  • Configure and testing on new/replacement GPS devices for customers, tradeshows and product demonstrations
  • Onboard and train new or existing GPS customers in the GPS platform
    • Customize platform based on customer requirements
    • Configure and provision devices
    • Educate users
  • Troubleshoot GPS related issues and become an expert on the platform including current and future functionality
  • Lead GPS team with R&D work on new devices and scripts, features and solutions
  • Manage GPS product demo and R&D device inventory utilizing internal inventory management system
  • Assist customers with installation issues
  • Assistance on configuration, testing and deployment of mobile device orders
  • RFID R&D and troubleshooting
  • GPS R&D and troubleshooting
  • GPS HOS trackers and government process for new and existing customers
  • Smart Home Technology order fulfillment and configuration
  • Become an IT resource for special internal and customer projects on an as needed basis

This full-time role operates during our normal business operation schedule and has preferred hours of M-F 8a-5p, or a slightly modified 1st shift schedule.

More about you, our ideal candidate:

Your model approach to your role is to utilize your customer service and communication skills in ways that are beneficial to our customers and our commitment to them. This role is a great fit for someone who sees themselves as mechanically inclined and can hold themselves accountable to juggle multiple tasks without constant oversight by their manager. Someone who is creative and confident in their abilities and persistent in getting the job done!

Your strengths will include a strong attention to detail and proficiency in these areas:

  • Great communication skills as shown through interactions with others (verbally and written form)
  • Self-motivated with the ability to stay focused and follow instructions
  • Must be able to relate to, work with, and influence people at all levels of the organization
  • Assertive and solution-focused
  • Ability to prioritize, multi-task, and work in a fast-paced environment
  • Positive attitude, team player

Required skills and experience for the Technical Support Representative:

  • Minimum requirement– Associates degree or two years of experience in related field
  • Electronics 101/Fundamentals of Assembly required
  • Customer-facing experience by phone and email is required
  • Experience within a help-desk or troubleshooter position preferred
  • Technical communication and documentation skills preferred
  • Software platform experience is preferred
  • WWAN experience preferred
  • GPS technology field experience is desired
  • Barcode, RFID and software programming skills desired
  • Quality testing and control experience is desired

We seek individuals who are as serious about our customers and our business as they are about their own career and profession.  We are looking for the individual who cherishes their reputation, credibility and the responsibility that comes along with this role.

If you are excited about this opportunity and the skills and experience sections describe you, please visit our ad on www.racoindustries.com and respond with a detailed resume to hr@racoindustries.com.

Please apply by sending a résumé to hr@racoindustries.com, or by using the button on the right.

Now Hiring for a Customer Service Representative Role:

The Customer Service Representative is the first touch point for our customers, making this an essential role at RACO. This role is responsible for ensuring that customer’s needs are met in a timely and friendly manner by filtering calls to the appropriate resources. Another crucial aspect to this role is supporting our sales staff in numerous different ways. With the ability to multi-task throughout the work day, this role works directly with the rest of the Customer Management Team to get the job done.

This full-time role operates during our normal business operation schedule and has preferred hours of M-F 8a-5p, or a slightly modified 1st shift schedule.

This role focuses on servicing our customers first and foremost, with other duties throughout the work day. The Customer Service Representative manages the phone lines, emails, web chats, and assists with order processing overflow. If you are interested in working on this great team, keep reading….

Are you the right fit for our Customer Service Representative Opportunity?

The answer is YES if this describes you:

  • Interested in the “variety of the day”
  • Interested in being culturally-involved at work
  • Excited about working on a close-knit and transparent team
  • Excited about and welcomes the challenge
  • Solves problems creatively and quickly
  • Looking to build a career and demonstrates a potential for future growth within the team

Other core competencies that describe you include:  eager, team player, accountable, confident, detailed, organized, level-headed, resourceful, available, energetic, a non-smoker, and have high character qualities such as integrity, honesty, and respectfulness.

More about the Responsibilities of the Customer Service Representative ….

  • Must love being on the phone assisting and directing calls to others in the company
  • Must be a good gate keeper and be able to determine soliciting calls from genuine RACO business calls
  • Must have a pleasant phone personality in any circumstances you encounter
  • Must be able to overcome heavy dialect, frustrated callers, pushy callers, etc.
  • Must be able to concentrate and focus on work with distractions and multiple conversations going on around you
  • Must possess a “can do” positive outlook
  • Ability to reprioritize all day long

Preferred skills and experience include:

  • Experience covering a wide variety of work in a usual day
  • Experience with multiple portals, vendor/cheat sheets, instructions/procedures for reference
  • Ability to work in close proximity to your neighbor – no walls, open work area
  • Experience in a B2B office environment; B2C experience is a plus
  • Experience on high–trust teams
  • Proficient with CRM
  • Experience with working on multiple monitors

If you are still reading, you have determined that maybe you should give this job ad some of your valuable attention and respond to our ad on Indeed.com with a narrative letter that details your unique qualifications and your personal interpretation of fit for this role.  We hope to hear from YOU!

Our offer includes:  at or above market compensation and a comprehensive benefits package that includes healthcare, dental, vision, and life insurances, HSA spending accounts, PTO package, 401k with company match.

 

Please apply by sending a résumé and cover letter to hr@racoindustries.com, or by using the button on the right.

Our business is growing and we are looking to add successful and hardworking senior account managers to our team. A successful senior account manager is one who proactively works with our customers to assess and provide solutions utilizing their broad industry knowledge. The ability to build strong relationships with key decision makers is the cornerstone of success for our senior account managers.

The core competencies that are required for this role include: resourcefulness, availability, determination, and optimism.

 

Desired skills and experience include:

  • Proficient use of Microsoft CRM or other customer relationship management tool
  • A proven history of building relationships and sales growth throughout career
  • Previous experience selling data management technology products
  • Excellent written, verbal, and auditory communication skills
  • Competitive and driven to succeed in a sales environment

 

Our offer includes: uncapped commission structure and a comprehensive benefits package that includes healthcare, dental, vision, and life insurances, HSA spending accounts, PTO package, 401k with company match. We will provide systems and product training as well as full internal sales support and technical resources. For motivated individuals, this role offers very a high income potential.

 

Specialties:  Data efficiency products such as warehouse and inventory management, barcode, scanning, data collection, POS, RFID, wireless, stock management, asset tracking, ID and security management, GPS tracking

Qualified applicants may apply by sending us a résumé using the button on the right.

 

See what the RACO team has to say about the work they do each day:

 

“At RACO, we welcome new faces and look forward to learning from the past experiences of our new hires to make our company better for our future.”

— Amy Reddy, GM & VP Business Operations

“I believe that a sale is not something you pursue; it’s what happens to you while you are immersed in serving your customer.”

— Tonya Donaldson, Sr. Account Manager

“I love working for RACO because we are a team. Not simply because we work together, but because we respect, trust, and care for each other. Our customer service team has a leader — not a boss — who inspires enthusiasm and recognizes that each person is valuable and unique. She builds us up because leadership is action, not position!”

— Jennifer Wilson, Customer Service Representative

“One thing about RACO is I’ve never dreaded coming to work. Every day is different: new problems to solve, new people to help. Not many people love their job, but I’m one of the lucky few.”

— David See, Sr. Account Manager

“Since joining the team at RACO Card Solutions in 2009, I have discovered why we are so successful. At RACO Card Solutions, we don’t just move boxes. We are customer-focused and driven to know more about Identification and Credentialing than anyone in the market. We also work closely with our clients to find solutions to meet their unique credentialing needs.”

— Luke Spencer, Sales

“‘Extraordinary Excellence’ is our mission. Our team is our strength, and we’re determined to GROW!”

— Lynette Williams, Customer Management